Where are Nexforum's servers located?
Your forum is hosted on servers located in Montreal, Canada. Montreal is a well-connected hosting hub with excellent transatlantic network links — fast for UK and European members browsing your forum, and a politically stable environment for your community's data.
What storage do I get and what counts towards it?
You get 2GB of NVMe SSD storage. Everything in your hosting environment counts towards this: forum software files, your MySQL database (which contains all threads, posts and member data), uploaded attachments, images, theme files and email. A text-based forum with tens of thousands of posts typically uses well under 500MB — 2GB is genuinely generous for the vast majority of communities. Images and file attachments are the main consumers for most forums.
Is bandwidth really unlimited with no catches?
Yes. Nexforum imposes no bandwidth limits, no fair-use thresholds and no overage charges. Your forum will never be throttled for being busy, and you will never receive a bill for unexpected traffic. This applies permanently — it's not a promotional period that expires.
How does the SSL certificate work?
A Let's Encrypt SSL certificate is provisioned automatically for your domain when you configure it on Nexforum. It's renewed automatically every 90 days without any action from you — you will never see a certificate expiry warning or need to manually renew. Your forum serves over HTTPS from the moment your domain is configured.
How do I connect my domain to my Nexforum forum?
Log into your domain registrar and update your domain's DNS records to point to Nexforum's nameservers or A records (we'll provide these in your welcome email). DNS changes typically propagate within a few hours. Once propagated, your forum is accessible at your domain and SSL configures automatically. Our support team can walk you through the process if needed.
What control panel does Nexforum use?
DirectAdmin — a clean, well-established hosting control panel used by providers worldwide. It gives you access to file management, database management, email account setup, DNS configuration and Softaculous for one-click software installation. It's significantly less cluttered than cPanel and most non-technical users find it easy to navigate within minutes.
Can I access my forum files via FTP?
Yes. FTP access is available for your hosting account from day one — use any standard FTP client with the credentials from your DirectAdmin control panel. DirectAdmin also includes a browser-based file manager if you prefer not to use a separate FTP client.
How do daily backups work?
Nexforum takes automated daily backups of your entire hosting environment — files, databases and configuration. These are stored separately from your live hosting. If you need a restoration — whether due to a software issue, accidental deletion or anything else — contact our support team and we'll restore your forum from the most recent backup as quickly as possible.